Return Policy

Thank you for shopping with Cabana Secret. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to understand how we handle returns, exchanges, and refunds.

1. Return & Refund Eligibility

We offer a 15-day return and refund policy from the date you receive your order.
To be eligible for a return:

  • The item must be unused, unworn, and in original condition.

  • All original tags must be attached, and the item must be in its original packaging.

  • You must provide the order number or proof of purchase.

Items returned without approval will not be accepted.

2. How to Request a Return

To start a return, please contact us at:

📧 support@cabanasecret.com

Include your order number, reason for return, and photos (if applicable) in your email.
We will review your request and send you instructions on how to return the item within 2 business days.

Please do not send your purchase back without approval — unauthorized returns may be refused.

3. Non-Returnable Items

Certain products cannot be returned or refunded:

  • Any item that is used, washed, worn, or altered

  • Items without original tags or packaging

  • Sale items or clearance-priced products

  • Gift cards or promotional items

4. Defective or Wrong Items

If the product was delivered damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos.
We will verify the issue and, once approved:

  • Offer a replacement of the same item, or

  • Issue a full refund for the product cost

5. Refund Process

Once your returned item is received and inspected:

  • We will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be issued to your original payment method within 7–10 business days.

  • Please note that shipping charges are non-refundable unless the return is due to our error.

6. Shipping Costs

  • You are responsible for the return shipping cost, unless the return is due to a damaged or incorrect item.

  • We recommend using a trackable shipping service, as we are not responsible for items lost in return transit.

7. Order Cancellations

Orders can be canceled before shipping for a full refund. Once an order is shipped, you must follow the return process above.

8. Questions or Assistance

If you have any questions about our refund policy, please contact us at:
📧 support@cabanasecret.com
We’re here to help and will reply as soon as possible.